POLICIES, TERMS and CONDITIONS
Readings
- YOUR SESSION LENGTH & PRICE: Session times are 80 minutes. Pricing and payment details will be on your Confirmation Email. or by request.
- IN PERSON SESSION LOCATION: We work from Coldstream, Vic, Australia
- REMOTE SESSIONS: Available via Zoom, Facetime or Phone.
- APPOINTMENTS ARE NOT TRANSFERRABLE: Your appointment is only for yourself. It is not to be swapped or passed on to another unless you have written email permission from us, in fairness to those who have been waiting a long time on Kirrily;s waitlist.
- CAN I RECORD THE SESSION?: Sorry, we no longer allow any audio or video recordings of sessions. Please bring pen/paper to take notes.
- ADD APPOINTMENT TO YOUR CALENDAR: Please take personal responsibility and record your appointment details on your calendar. 12-72 hours prior to your session, you may receive an sms reminder on the mobile number you booked with us. However, sometimes human error and cyberspace don’t always come through! We do not send email reminders. If you change your mobile or email, please email us.
- CANCELATIONS:
You cancel: Please email us a minimum of 7 days prior to your appointment or you may be charged a cancellation fee. Bookings are well in advance, so we cannot guarantee your re-booking until perhaps the following year or even longer because of the waitlist.
We cancel: If we have to cancel or reschedule your appointment for any reason, we will reschedule you as soon as possible within Kirrily's full schedule - this could take as long as 4-6 months. Kirrily Frost, her associates or affiliates cannot be held liable or responsible for any additional expenses that you may have incurred related to your appointment as a result of any changes we may have to do. - IF YOU ARE RUNNING LATE FOR YOUR APPOINTMENT: REPLY TEXT to the number you received your SMS reminder from.
- SHOULD I BRING ANYTHING ELSE : As a traditional Medium, Kirrily will make contact with loved ones who have passed. To make your appointment as fruitful as possible, bring any heartfelt questions that you wish to ask. She prefers to make direct contact energetically and spiritually without the use of photographs or jewellery, unless you specifically want or need to bring them.
- SUBJECT TO CHANGE: We reserve the right to change or alter any of our above policies, information or pricing at any time.
Events
- TICKETS: Tickets are offered on the basis of seats available. Once you have completed your registration form AND your payment approved by the bank, you will receive a Confirmation Email. We manually email your confirmation or ticket within 7 business days.|
Your Confirmation Email is your ticket to the event. Please print and bring it with you to the event. All events are in Australian Dollars. Your ticket is not transferrable to anyone else. - SOLD OUT EVENT: If an event is sold out, you may be offered to go on a wait list, but there is no guarantee. Kirrily Frost and her associates are not liable or responsible for any additional expenses that you may have incurred without first receiving your Confirmation Email - for example: you purchased your flights and accommodation, prior to having your ticket confirmed in writing directly by Kirrily Frost or her associates.
- REFUND POLICY:
You cancel 7 days PRIOR to the event: Depending upon the event, refunds will be considered (excluding any booking, paypal or credit card fees and a 10% admin fee) Within 7 days of event start date, you may forfeit your total amount. Each event may have its own cancellation policy that will supersede this information. There are no refunds or transfers after the event.
We cancel: Kirrily Frost and her associates reserve the right to cancel, make changes to the schedule, itinerary or re-schedule any workshop or event if necessary due to unforeseen circumstances, insufficient registrations or for the safety or comfort of all participants. A refund (less any paypal or credit card fees) will apply. Kirrily Frost and her associates cannot be held liable or responsible for any additional expenses that you may have incurred related to the event or booking. - CHILDREN: Our events are not generally suitable for children. Parents wishing to bring children must be thoughtful to rest of the audience and:
- required to get written approval from us prior to attending
- purchase a ticket for your child as well
- be solely responsible for child/s requirements and behaviour
General
SUBSCRIBING TO OUR E-NEWSLETTER
We send out html e-newsletters (on an semi-regular basis) to share information on our work, inform you of upcoming events, products or services. We do not automatically subscribe you. You can subscribe to our newsletter on our website pages. You can always unsubscribe or change your preferences at any time by clicking the 'unsubscribe from this list' or the 'update subscription preferences' links at the end of any of our enewsletters.
WEBSITE, NEWSLETTER, PRINTED CONTENT or SOCIAL MEDIA
Every effort has been made to ensure that our website, printed material, enewsletter and any associated promotion for our events is accurate at the time of release or printing. Kirrily Frost and her associates shall not be liable for any additional expenses incurred, injury, damage or loss caused by any unintended inaccuracy that might occur.
PROTECTING YOUR INFORMATION
Personal information that you have provided to Kirrily Frost or her associates is only used for the purposes in which it is given. Your information will never be sold, transferred or shared with any third parties, unless required by law.
We collect information from you when you book a reading, place an order, subscribe to our enewsletter or fill out any forms at our website, social media or events. The information may be used to personalise or improve your experience, process transactions or to make improvements in delivery. Your email address or phone number will only be used to contact you regarding updates relating to your reading, enewsletter, purchases, booked events or services.
All sensitive or credit card information provided to us for purposes of settling payments or accounts is through Paypal's security technology. This is only accessible by those authorised with special access rights to such systems and are required to keep the information confidential. The information gathered is never stored by us and is destroyed on completion of each transaction.
LINKS TO THIRD PARTY WEBSITES
For your convenience and information and at our discretion, we may offer linked or unlinked third party services or products on our website. We are not responsible for the content, activities or privacy practices of those websites, as they have separate and independent privacy policies. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We do not sell, trade, or transfer to anyone your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
YOUR CONSENT
By using our website, you consent to our website’s privacy policy.
CHANGES TO OUR POLICIES
We reserve the right to change, update or modify our policies and pricing at any time with out notice. All changes to our policies, will be posted here.
Last updated: 14 July 2024
We send out html e-newsletters (on an semi-regular basis) to share information on our work, inform you of upcoming events, products or services. We do not automatically subscribe you. You can subscribe to our newsletter on our website pages. You can always unsubscribe or change your preferences at any time by clicking the 'unsubscribe from this list' or the 'update subscription preferences' links at the end of any of our enewsletters.
WEBSITE, NEWSLETTER, PRINTED CONTENT or SOCIAL MEDIA
Every effort has been made to ensure that our website, printed material, enewsletter and any associated promotion for our events is accurate at the time of release or printing. Kirrily Frost and her associates shall not be liable for any additional expenses incurred, injury, damage or loss caused by any unintended inaccuracy that might occur.
PROTECTING YOUR INFORMATION
Personal information that you have provided to Kirrily Frost or her associates is only used for the purposes in which it is given. Your information will never be sold, transferred or shared with any third parties, unless required by law.
We collect information from you when you book a reading, place an order, subscribe to our enewsletter or fill out any forms at our website, social media or events. The information may be used to personalise or improve your experience, process transactions or to make improvements in delivery. Your email address or phone number will only be used to contact you regarding updates relating to your reading, enewsletter, purchases, booked events or services.
All sensitive or credit card information provided to us for purposes of settling payments or accounts is through Paypal's security technology. This is only accessible by those authorised with special access rights to such systems and are required to keep the information confidential. The information gathered is never stored by us and is destroyed on completion of each transaction.
LINKS TO THIRD PARTY WEBSITES
For your convenience and information and at our discretion, we may offer linked or unlinked third party services or products on our website. We are not responsible for the content, activities or privacy practices of those websites, as they have separate and independent privacy policies. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We do not sell, trade, or transfer to anyone your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
YOUR CONSENT
By using our website, you consent to our website’s privacy policy.
CHANGES TO OUR POLICIES
We reserve the right to change, update or modify our policies and pricing at any time with out notice. All changes to our policies, will be posted here.
Last updated: 14 July 2024